Clear information for every order.
These terms explain how this part of our service works and how to contact us if you need help.
Payment is authorised by the selected payment provider. Your card or wallet details are handled by the relevant provider; we do not request or store full card numbers on our site. An order is accepted when we confirm it, subject to stock, pricing and fraud-prevention checks.
Approved refunds are sent through the original payment method unless another method is agreed. The time for funds to appear can depend on your bank, card issuer or payment provider.
3-D Secure or equivalent checks may be required by your card issuer or payment provider. A failed or incomplete authorisation means that the order cannot be completed until a valid payment is received.